Refund policy
We hope you love your handmade crochet item. If you change your mind about your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
The Handmade Nature of Our Products
All of our crochet products are individually handmade rather than mass-produced. As a result, slight variations may occur between the item you receive and the product shown in photographs.
These natural handmade variations may include minor differences in:
- Size and shape
- Stitch tension and placement
- Facial features and decorative details
- Yarn texture or colour tone
- Positioning of individual handmade elements
These small variations are part of the character of a handmade product and make each piece unique. They are not considered faults, damage or manufacturing defects.
We cannot offer a free return, replacement, partial refund or seller-paid return postage solely because of minor handmade variations.
If you are unhappy with a minor variation but the item is otherwise unused and eligible for return, you may still return it under our 30-day change-of-mind policy. In this situation, you will be responsible for the return postage costs.
This does not apply where an item is genuinely damaged, faulty, materially different from its description or where the wrong item has been sent.
Return Eligibility
To be eligible for a change-of-mind return, your item must be:
- Unused and in its original condition
- Free from damage, marks, odours, pet hair or signs of use
- Returned with its original packaging, where applicable
- Accompanied by proof of purchase or your order number
Please contact us at gggllll0318@gmail.com before returning an item. Returns sent without contacting us first may not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gggllll0318@gmail.com.