Shipping policy

Shipping Policy

Thank you for shopping with us. Every order is carefully prepared and packaged before leaving our studio.

Order Processing Times

As our crochet products are handmade, orders may require additional preparation time before dispatch.

Most ready-to-ship orders are processed within 3–5 business days after payment has been received.

Made-to-order, personalised or custom items may take longer to prepare. The estimated processing time will be shown on the relevant product page or confirmed with you before production begins.

Business days do not include weekends or UK public holidays.

Please note that processing time is separate from delivery time.

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed.

The cost of delivery may vary depending on:

The delivery destination
The size and weight of the parcel
The selected delivery service
The number of items ordered

Any available free-shipping offers or delivery promotions will be clearly displayed on our website.

Estimated Delivery Times

After your order has been dispatched, estimated delivery times are generally:

United Kingdom: approximately 2–5 business days
International destinations: approximately 7–21 business days

These estimates begin from the date of dispatch, not the date the order was placed.

Delivery times are estimates only and are not guaranteed. Delays may occasionally occur because of postal disruption, customs processing, severe weather, public holidays or other circumstances outside our control.

We will provide assistance where possible if your parcel is significantly delayed.

Tracking

Where tracked delivery is included or selected, tracking details will be sent to the email address provided at checkout once the order has been dispatched.

Some lower-cost delivery services may not include full tracking. The available delivery options will be shown at checkout.

Please allow a short period for tracking information to update after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your address carefully before completing your order. If you notice an error, contact us as soon as possible at [your email address].

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel is returned because an incorrect or incomplete address was provided, the customer may be responsible for any additional postage costs required to resend the order.

International Orders, Customs and Import Charges

International orders may be subject to customs inspections, import VAT, duties, handling charges or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs procedures may delay the delivery of an international parcel. We cannot control or guarantee the length of time required for customs clearance.

Customers are responsible for checking any import restrictions or charges that may apply in their country before placing an order.

Delayed or Missing Parcels

If your parcel has not arrived within the estimated delivery period, please:

Check the tracking information, where available.
Check that the delivery address on your order confirmation is correct.
Ask household members, neighbours or the local delivery office whether the parcel has been received.
Contact us at [your email address] with your order number.

We will review the delivery information and contact the carrier where appropriate.

A parcel will only be treated as lost after the relevant postal carrier’s investigation or claim period has passed.

Damaged Parcels

Please inspect your parcel when it arrives.

If the parcel or its contents have been damaged during delivery, contact us as soon as possible and provide:

Your order number
Clear photographs of the outer packaging
Clear photographs of the damaged item
A brief description of the problem

Please keep the item and all original packaging until we have reviewed the issue.

Where delivery damage is confirmed, we will arrange an appropriate replacement, refund or other solution.

Returned or Unclaimed Parcels

If a parcel is returned to us because it was refused, left unclaimed, or could not be delivered because of an incorrect address, we will contact you after receiving it.

Additional postage charges may apply if you request that the parcel be sent again.

If you request a refund instead, reasonable original delivery and return costs may be deducted where permitted by applicable law, unless the return was caused by an error on our part.